Our support agents are available to help. - 7am to 11pm EST
EMAIL MEMBERSHIP SUPPORT :
support@fetishnetwork.com |
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Problem Logging In |
Membership Cancellation |
Problem Viewing Videos |
If you are an active member and can not login to the members area please email us at the following address support@fetishnetwork.com
• Include email address
• Include user name & password
• Include any error messages
• Include name of site joined / logging into |
If you are an active member and wish to cancel please select one of the following cancellation options.
• NetCash - Click Here
• Epoch - Click Here
• CCBill - Click Here
• ACHBill - Click Here
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If you are a member and cant view videos in the members areas please read the frequently asked questions below. These are the most common problems encountered while viewing web videos. If you still have problems once you have gone thru this please email us at our main
support address support@fetishnetwork.com |
NOTE : in any and all correspondance with support please include your email address, user name /password & the site or URL you are contacting us about. |
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Billing Questions
 1. What company name will I be billed by?
Answer:
Your credit card will be discreetly billed by ""Net Cash Billing".
If you have paid by check you will be discreetly billed
by "Net Cash Billing", "Paycom.net" or "ccbill.com".
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3. How does billing work on the Trial membership I purchased?
Answer:
Many of our sites allow you to purchase a low cost trial
membership that is good for a specified number of days.
Trial memberships upgrade automatically to the standard
monthly membership plan unless you cancel within the
trial period (the specified number of days from which
you purchased your trial). Please refer to the Terms
and Conditions of the website that you joined for further
information.
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4. How often will I be charged for your services?
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Answer:
Your account will be charged every thirty days from
the day you originally subscribed. For example, if your
account was activated on October 15th, your credit card
will be automatically charged again on November 14th.
If you cancel your account before that time, we will
not renew your account. Instead your account will expire
on that date. For example, if you were activated on
October 15th and we receive your cancellation on October
30th, your account would expire on November 14th. If
you joined on trial basis, the 30-day billing cycle
begins at the end of the trial unless you cancel within
the trial period.
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Technical Issues
1. Browser Settings
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Answer:
Our sites are designed with Internet Explorer users
in mind.
Please make sure cookies are on:
It appears that your browser has cookies enabled.
Please
make sure your javascript settings are turned on:
It appears that you have Javascript enabled
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2. Firewall Settings
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Answer:
Please verify that your Personal Firewall settings are
correct:
Firewalls, such as Norton Internet Security, are generally
good things to have, but they sometimes interfere with
our site. If you are behind a firewall contact your
network administrator to see if you can have direct
access to the internet from your computer. If you have
a personal firewall, disable it while you are visiting
our website, and turn it back on when you leave.
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4. Adware Information
Answer:
Adware can hijack your internet browser and may prevent
you from accessing our websites properly.
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5. Video Plug-ins
| Answer:
Windows Media Player- Is a technology that produces
streaming video and audio files. The WM player will
play most types of movies including its native Advanced
Streaming Format (ASF), WAV, AVI, Quicktime and RealOne
formats. A good all-around choice.
Quicktime- An audio/video technology developed by Apple,
but can also play on any PC. Its versatility and quality
of playback are outstanding and its ability to compress
large movies into small files is remarkable. You don't
need the professional version to watch video, just download
the free one.
RealOne Video- A streaming technology developed by RealNetworks
for transmitting live video over the Internet. RealVideo
uses a variety of data compression techniques and works
with both normal IP connections as well as IP Multicast
connections. You don't need the professional version
to watch video, just download the free one.
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8. Play Windows Media files in your QuickTime Player
Answer:
With Windows Media® Components for QuickTime, by Flip4Mac™, you can play Windows Media files (.wma and .wmv) directly in QuickTime Player and view Windows Media content on the Internet using a Web browser. Windows Media playback is provided free of charge. By purchasing an upgrade directly from Flip4Mac, you can import Windows Media files for editing and create Windows Media files for distribution. To learn more about these advanced features, visit the Flip4Mac Web site.
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Password Problems
If
you are an active member and can not login to the members area please
email us at the following address support@fetishnetwork.com |
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